Last Updated: 23/10/2024
Welcome to AnalyticXperts.com, a website owned and operated by VIRTUTIX IT SERVICES PRIVATE LIMITED (referred to as “we,” “us,” or “our”). These Terms of Service (“Terms”) outline the rules and guidelines that govern your access to and use of our Website. By visiting or using AnalyticXperts.com (the “Website”), you agree to adhere to and be legally bound by these Terms.
Please take the time to read these Terms carefully, as they affect your rights and responsibilities regarding your use of the Website. If you do not agree with any part of these Terms, we kindly ask you to refrain from accessing or using the Website. Your continued use of the Website signifies that you accept and agree to these Terms, as well as our Privacy Policy and any other policies we may implement in the future.
1. Acceptance of Terms
By accessing or using AnalyticXperts.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. This agreement is essential for ensuring a clear understanding between VIRTUTIX IT SERVICES PRIVATE LIMITED (the “Company”) and you, the user (whether an individual, startup, or company). Your acceptance of these Terms signifies your commitment to abide by the rules and guidelines set forth herein.
1.1 Binding Agreement: (a). When you access the Website, you are entering into a legally binding agreement with VIRTUTIX IT SERVICES PRIVATE LIMITED. This agreement governs your use of all services, features, and content available on the Website. (b). This is crucial for startups and companies, as it ensures that both parties understand their rights and responsibilities. By accepting these Terms, you are confirming your acceptance of our policies, including those related to the use of our services, data handling, and user obligations.
1.2 Eligibility Criteria: (a). You affirm that you are at least 18 years old or possess the consent of a parent or guardian. If you are accessing the Website on behalf of a startup or company, you represent that you have the authority to bind that organization to these Terms. (b). This provision is vital for companies that may be registering employees or stakeholders, ensuring that only authorized individuals can create accounts or access sensitive information.
1.3 Compliance with Applicable Laws: (a). By accepting these Terms, you agree to use the Website in accordance with all applicable laws, regulations, and guidelines. This includes compliance with any industry-specific regulations that may pertain to your startup or company. (b). This clause is particularly relevant for businesses that handle sensitive data or operate in regulated industries, as it emphasizes the importance of maintaining legal and ethical standards.
1.4 Intellectual Property Rights: (a). All content and materials available on the Website, including but not limited to text, graphics, logos, and software, are owned by VIRTUTIX IT SERVICES PRIVATE LIMITED or our licensors. (b). By accepting these Terms, you acknowledge and agree to respect these intellectual property rights. Startups and companies are encouraged to use our resources appropriately and seek permission for any content reproduction, ensuring mutual respect for creative contributions.
2. Account Registration and User Responsibilities
Creating an account on AnalyticXperts.com is essential for accessing certain features and services tailored to meet the needs of startups and companies. By registering, you unlock various tools and resources that can enhance your business operations and analytics capabilities.
2.1 Creating an Account: (a). To utilize specific features of the Website, such as to opt for services, to opt for advanced analytics tools, data visualization resources, and personalized support services, you are required to create an account. This step ensures that you can fully leverage the capabilities of AnalyticXperts.com to benefit your startup or company. (b). During the registration process, you may be prompted to provide information about your business, including your company name, contact details, and industry specifics. This information helps us tailor our offerings to better serve your needs.
2.2 Accuracy of Information: (a). You agree to provide accurate, complete, and up-to-date information during the registration process. It is crucial for startups and companies to present truthful information to ensure that we can deliver the best possible service tailored to your business requirements. (b). Falsifying information or failing to keep your details updated may result in limited access to features or suspension of your account, as we rely on accurate data to serve you effectively.
2.3 Confidentiality of Account Credentials: (a). You are responsible for maintaining the confidentiality of your account credentials, including your password and login information. As a startup or company, it’s vital to ensure that only authorized personnel have access to your account. (b). We recommend using strong, unique passwords and changing them regularly to enhance the security of your account.
2.4 Account Activity Responsibility: (a). You are fully responsible for all activities that occur under your account. This includes any actions taken by employees, team members, or associates who have access to your account. Startups and companies should monitor account activity regularly to ensure compliance with our Terms and to prevent unauthorized access. (b). If you suspect any unauthorized use of your account or any other breach of security, you must notify us immediately. Prompt action is essential to protect your business information and prevent potential disruptions to your services.
2.5 User Roles and Permissions: (a). For companies with multiple users, you have the option to create sub-accounts or assign roles to team members, allowing you to manage permissions based on individual responsibilities. This flexibility is particularly beneficial for startups as it promotes collaboration while maintaining security. (b). When assigning roles, ensure that users are granted only the necessary permissions relevant to their tasks to safeguard your company’s sensitive information.
3. Services Provided
At AnalyticXperts.com, we are committed to offering a range of services designed to empower startups and companies through data-driven solutions and innovative technology. The following outlines the services we provide:
3.1 Consultancy Services: (a). We offer specialized consultancy aimed at guiding businesses in developing effective data-driven strategies and enhancing decision-making processes. (b). Our consultants work closely with your team to assess your specific needs, provide insights based on industry best practices, and help implement solutions that align with your business goals. (c). By utilizing our consultancy services, you gain access to expert knowledge that can drive your business forward and improve overall performance.
3.2 Information Technology Solutions: (a). Our experienced team delivers tailored IT solutions designed to meet the unique requirements of your business in the realms of analytics and technology. (b). We leverage cutting-edge technologies to create systems that optimize your operations, improve data management, and enhance analytical capabilities. (c). Through our IT solutions, startups and companies can harness the power of data to drive innovation and achieve competitive advantages.
3.3 Task-Based Assistance: (a). Clients have the flexibility to request single or multiple tasks, which will be completed according to the agreed project scopes and deadlines. (b). This service is ideal for startups seeking immediate assistance with specific tasks or projects without the need for a long-term commitment. (c). Each task will be handled with the utmost professionalism, ensuring timely delivery and quality results that meet your expectations.
3.4 Support-Based Services: (a). We provide ongoing support for troubleshooting and enhancing the overall service experience as needed. (b). Our support team is available to assist with any issues you may encounter, ensuring that you can maximize the value of our services. (c). By offering responsive support, we aim to foster long-term relationships with our clients and help them navigate challenges effectively.
3.5 Gig-Based Services: (a). We offer short-term, project-based engagements tailored for specific analytics and data requirements. (b). These gig-based services are designed for startups and companies that need specialized assistance for a limited duration, allowing for quick turnarounds and focused efforts on critical projects. (c). Each engagement will be clearly defined with specific objectives and deliverables, ensuring clarity and satisfaction for both parties.
3.6 Project-Based Service Delivery: (a). For clients seeking comprehensive solutions, we provide project-based service delivery for long-term initiatives with well-defined goals and deliverables. (b). Our team will collaborate closely with your organization to establish a clear project scope, timeline, and budget, ensuring that all expectations are met. (c). We are dedicated to delivering high-quality results that align with your strategic objectives and contribute to your business’s success.
4. Commitment to Quality
At AnalyticXperts.com, our dedication to quality is at the core of everything we do. We understand that your success depends on our ability to deliver reliable and professional services that meet your specific needs. The following outlines our commitment to quality:
4.1 Client Satisfaction: (a). We prioritize client satisfaction above all else. Every interaction and service we provide is designed to exceed your expectations. (b). We actively listen to our clients and adapt our approach to ensure that our solutions are aligned with your goals and objectives.
4.2 High Standards of Quality: (a). Our team is committed to maintaining the highest standards of quality, reliability, and professionalism in all our services. (b). We implement rigorous quality assurance processes to ensure that every project meets our exacting standards and those of our clients.
4.3 Continuous Improvement: (a). We believe in the power of continuous improvement. Our commitment to enhancing our offerings and processes is driven by client feedback and the latest industry advancements. (b). We regularly review and refine our methods to incorporate best practices and innovative solutions that add value to your business.
4.4 Building Lasting Partnerships: (a). Our goal is to build lasting partnerships with our clients. We strive to create a collaborative environment where feedback is welcomed, and open communication is encouraged. (b). By consistently delivering exceptional service and value, we aim to become a trusted partner in your business journey.
5. Payment Terms
At AnalyticXperts.com, we believe in maintaining transparency and clarity regarding our payment terms to ensure a smooth transaction process for our clients. Our payment policies are designed to provide flexibility while safeguarding our business interests. Below are the key components of our payment terms:
5.1 Pricing and Fees Structure: 5.1.1 Service Pricing: (a). Our services are priced based on a variety of structures, including hourly rates, flat fees, and project-based fees. The pricing model applicable to your engagement will be specified in the service agreement. (b). Pricing may vary based on the complexity, scope, and duration of the services requested. For instance, more intricate projects requiring specialized expertise may incur higher fees than standard services. (c). Any adjustments to pricing based on these factors will be communicated clearly prior to the commencement of work. 5.1.2 Additional Fees: (a). In addition to the standard pricing, clients may incur additional costs under certain conditions. These may include, but are not limited to, rush fees for expedited service requests, travel expenses for on-site consultations, or costs associated with materials needed to complete a project. (b). Additional fees will be disclosed in advance and included in the service agreement whenever applicable. Clients will be notified of any potential extra costs prior to their application. 5.1.3 Discounts and Promotions: (a). We offer various discounts and promotions to enhance the value of our services. This may include early payment discounts, volume discounts for large projects, or seasonal promotional pricing. (b). The duration and eligibility criteria for any promotional pricing will be clearly stated in the service agreement. Clients are encouraged to inquire about available discounts at the time of service request.
5.2 Payment Methods Accepted: 5.2.1 Accepted Payment Options: (a). We accept multiple payment methods to facilitate transactions. These include bank transfers, credit/debit cards, and various online payment platforms. (b). Clients must ensure that they comply with any specific requirements associated with their chosen payment method, such as providing necessary billing information or covering any applicable credit card processing fees. 5.2.2 Currency Specifications: (a). All payments must be made in the specified currency, which will be indicated in the service agreement (e.g., USD, INR). (b). For international clients, any currency conversion fees incurred during the payment process will be the responsibility of the client, and we recommend confirming conversion rates with your bank or payment provider.
5.3 Billing Cycle and Invoicing: 5.3.1 Billing Cycle: (a). The billing frequency will be defined in the service agreement and may be structured as monthly, quarterly, or upon project completion. (b). Each billing cycle will have specified start and end dates, allowing for clear financial planning and budgeting for your startup or company. 5.3.2 Invoice Issuance: (a). Invoices will be generated and sent to clients at the instant for instant billing services, end of each billing for billing cycles or upon project completion, as agreed. (b). Invoices will be provided in a digital PDF format, ensuring easy access and record-keeping for your business. Physical copies can be requested but may incur additional shipping fees. 5.3.3 Invoice Content: (a). Each invoice will include an itemized list of services rendered, the total amount due, payment terms, and any applicable taxes or additional fees. (b). Clients are encouraged to review invoices promptly. If there are any disputes regarding charges or if adjustments are needed, clients should contact us within 24 hours of invoice receipt to resolve any issues.
5.4 Late Payments and Penalties: 5.4.1 Grace Period: (a). We offer a grace period of 7 days after the due date for late payments, allowing clients a brief window to settle outstanding balances without penalty. (b). It is advisable to make payments within this period to maintain good standing and avoid additional fees. 5.4.2 Late Payment Fees (a). Should payment not be received within the grace period, late payment fees will be applied. This may be a fixed fee or a percentage of the overdue amount, as specified in the service agreement. (b). Late payment fees will be calculated and added to the outstanding balance, and clients will be notified of these changes. 5.4.3 Suspension of Services: (a). Continued late payments may result in the suspension of services and access to ongoing projects. This includes halting work until the outstanding balance is settled. (b). Prior to service suspension, we will attempt to contact clients to resolve any payment issues, ensuring that you are informed and have the opportunity to rectify the situation.
6. Termination of Services
This section outlines the conditions under which services may be terminated by either party, the consequences of termination, and the rights that will apply upon termination. Given the nature of our digital and service-based offerings, AnalyticXperts aims to maintain a clear and professional relationship with all clients.
6.1 Conditions for Termination by Either Party: (a). Termination by Client: The client may terminate services at any time by providing written notice to AnalyticXperts, subject to the following conditions: Clients must provide written notice prior to the intended termination date at least 7 days before, Clients are responsible for settling any outstanding invoices for services rendered up to the termination date. (b). Termination by AnalyticXperts: AnalyticXperts reserves the right to terminate services under the following circumstances: If the client breaches any terms outlined in this agreement, including failure to make timely payments or providing false information during account registration, If the client engages in any activities that are illegal, harmful, or disruptive to our services or the services of other clients or Society, If circumstances arise that prevent AnalyticXperts from fulfilling its obligations, such as force majeure events.
6.2 Consequences of Termination: (a). Upon termination of services, all access to the online services provided by AnalyticXperts will be suspended immediately.
(b). Clients will receive a final invoice reflecting any outstanding amounts due for services rendered prior to termination, which must be settled within 30 days of receipt. (c). All proprietary materials, documentation, and deliverables provided by AnalyticXperts will remain the property of AnalyticXperts until full payment is received. (d). Clients must cease all use of AnalyticXperts’ services and platforms immediately upon termination.
6.3 Rights Upon Termination: (a). Clients will retain the rights to any data or content they have created using AnalyticXperts’ services, provided that they have fulfilled all payment obligations. (b). AnalyticXperts retains the right to withhold any deliverables or outputs until all outstanding payments have been settled.
(c). Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement, even after termination. (d). Termination of services will not affect any accrued rights or liabilities of either party as of the termination date.
6.4 Commitment to Client Satisfaction:
(a). At AnalyticXperts, our commitment to client satisfaction drives us to ensure the highest standards of quality and professionalism across all service engagements.(b). We encourage clients to reach out to our support team for any concerns regarding service quality or performance before deciding to terminate services, as we are dedicated to resolving issues and maintaining positive relationships.
7. Dispute Resolution
At AnalyticXperts.com, client satisfaction is our top priority, and we strive to ensure quality and professionalism in all our service engagements. In the event of a dispute arising from our services, the following procedures shall govern the resolution process:
7.1 Governing Law: (a). These Terms, and any disputes arising under or related to them, shall be governed by and construed in accordance with the laws of the State of Andhra Pradesh, India, without regard to its conflict of law principles. (b). By using our services, you agree to submit to the jurisdiction of the courts located in Visakhapatnam, Andhra Pradesh, for any disputes arising out of or relating to these Terms.
7.2 Mediation and Arbitration Procedures: (a). Mediation: In the event of a dispute, the parties agree first to attempt to resolve the matter through good faith negotiation. Should an amicable resolution not be reached, the parties will engage in mediation. (b). Mediation will be conducted under the rules of a reputable Indian mediation body or a mutually agreed-upon alternative, and shall take place in Visakhapatnam, Andhra Pradesh. (c). Arbitration: If mediation fails, any unresolved disputes will be submitted to binding arbitration. The arbitration will be conducted by a single arbitrator in accordance with the rules of a recognized arbitration institution in India. (d). The arbitrator’s decision shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction. Each party shall bear its own costs and expenses related to the arbitration unless otherwise decided by the arbitrator.
7.3 Jurisdiction and Venue: (a). You agree that any disputes arising from the use of our services or related to these Terms shall be resolved in the appropriate state or district court located in Visakhapatnam, Andhra Pradesh. (b). You waive any objection to the venue of any such proceeding and any claim that such proceeding has been brought in an inconvenient forum.
8. Amendments to Terms
AnalyticXperts reserves the right to modify or update these Terms of Service as needed to reflect changes in our services, legal requirements, or business practices. By using our website and services, you agree to comply with the terms as they are amended. By using AnalyticXperts.com, you agree to comply with any updated Terms following notification.
8.1 Right to Modify Terms: (a). Modification Rights: We reserve the right to update, amend, or modify these Terms at any time, in our sole discretion. Changes may reflect adjustments to our services, compliance requirements, or evolving industry standards. (b). Any amendments will become effective immediately upon posting unless stated otherwise.
8.2 Notification Process for Changes: (a). Notice of Changes: In the event of any material changes to these Terms, we will notify users via [specify method, e.g., “email, website banner, or other suitable notification channels”]. (b). Review of Updated Terms: We encourage you to periodically review the Terms of Service to stay informed of any modifications. A “last updated” date will be posted to indicate the most recent changes.
8.3 Continued Use after Amendments: (a). Acceptance of Changes: By continuing to use AnalyticXperts.com after any amendments to these Terms, you acknowledge and accept the revised Terms. (b). If you do not agree with any updated Terms, you should discontinue use of our services.
9. Confidentiality and Data Protection
AnalyticXperts.com is committed to safeguarding user information and ensuring the confidentiality of client data in alignment with relevant data protection laws. Our data-handling practices reflect our commitment to maintaining secure, reliable, and compliant services.
9.1 Commitment to Data Security: (a). Data Security Measures: We implement industry-standard security protocols to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes, but is not limited to, encryption, secure data storage, and regular security audits. (b). Access Control: Only authorized personnel have access to confidential data, and they are required to uphold strict confidentiality standards in line with our policies. (c). We implement appropriate technical and organizational measures to protect personal and confidential information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and secure server hosting. (d). Employee Training: All employees are trained on data security protocols to ensure they understand their responsibilities in safeguarding client information.
9.2 Handling of Personal Information: (a). Collection and Use: We may collect and use personal information solely for the purposes of delivering our services, improving service quality, and ensuring compliance with applicable regulations. (b). Use of Data: Your personal information will only be used for the purposes outlined in our privacy policy, which includes providing services, improving our offerings, and communicating with you regarding your account and services. (c). Data Minimization: We limit the collection of personal information to what is necessary for the service requested and take measures to avoid retaining data for longer than required. (d). Confidentiality Obligations: Any information provided by clients in the course of our consultancy, analytics, and IT services will be handled confidentially, with strict controls on access and disclosure. (e). Data Sharing: We do not sell, rent, or lease your personal information to third parties. Data may be shared only with trusted partners or service providers who assist in delivering our services, under strict confidentiality agreements.
10. Miscellaneous
This section outlines additional legal provisions that govern the Terms of Service and the relationship between users and AnalyticXperts.com.
10.1 Entire Agreement Clause: (a). Complete Understanding: These Terms, along with any additional agreements or policies referenced herein, constitute the entire agreement between you and AnalyticXperts.com regarding your use of our services. (b). Supersedes Prior Agreements: This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and AnalyticXperts.com with respect to the services provided.
10.2 Severability of Provisions: (a). Validity of Terms: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect. (b). Interpretation: The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, which shall remain in effect.
10.3 Waiver of Rights: (a). Non-Waiver: The failure of AnalyticXperts.com to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.(b). Continued Enforcement: Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of AnalyticXperts.com.
11. Contact Information
We value your feedback and are here to assist you with any questions or concerns you may have regarding our services.
11.1 How to Reach Us for Questions or Concerns: (a). General Inquiries: For general questions about our services, policies, or to provide feedback, please contact us via email or through our website’s contact form. (b). Customer Support: If you require assistance with our services or have specific issues, please reach out to our dedicated customer support team using the contact details provided below or through our Help Center.
11.2 Customer Support Contact Details: (a). Email Support: You can reach our customer support team at support@analyticxperts.com. We strive to respond to all inquiries within 24 hours. (b). Phone Support: For urgent matters, you can contact us at +91 80621-79204. Our support lines are available Monday to Friday from 9:00 AM to 6:00 PM IST. (c). Post/Mailing Address: If you have any questions regarding this terms of service, please contact us at:
Company Name: VIRTUTIX IT SERVICES PRIVATE LIMITED
CIN: U62013AP2024PTC113744 ; GSTIN: 37AAJCV9343D1Z1
Registered and Operating Office Address:
D.No: 58-10-73, Ground Floor, V GROUP BUILDING,
Near Old Karasa Park, Kancharapalem, NAD,
Visakhapatnam, Andhra Pradesh, India – 530009
Email: contact@virtutix.com
Phone: +91 80621 79204
By accessing and using AnalyticXperts.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Your continued use of our website and services indicates your acceptance of any amendments made to these Terms.
We are committed to providing exceptional services and maintaining a transparent relationship with our clients. Should you have any questions regarding these Terms, please do not hesitate to contact us using the information provided in Section 11.
We appreciate your interest in our services and look forward to assisting you!
Thank you,
VIRTUTIX IT SERVICES PRIVATE LIMITED,
www.virtutix.com